Cancellation Policy

Our Commitment to Flexibility

At Auto Shop Digital, we believe in earning your business every month. That's why we offer month-to-month service agreements with no long-term contracts, no cancellation fees, and a straightforward cancellation process. If our Services aren't delivering the results you need, you can cancel at any time with 30 days' notice.

How to Cancel Your Service

Canceling your service is simple and straightforward. Follow these steps:

90-Day Money-Back Guarantee

We stand behind the quality of our Services with a comprehensive 90-day money-back guarantee for new clients.

How It Works

If you are not completely satisfied with our Services within the first 90 days of your service start date, you may request a full refund of all payments made. No questions asked, no hassle.

Eligibility Requirements

To qualify for the 90-day money-back guarantee, you must:

• Be a new client (first-time customer of Auto Shop Digital)
• Request the refund within 90 days of your service start date
• Have provided timely access to necessary platforms and information
• Have responded to our communications and participated in scheduled meetings
• Not have violated our Terms of Service or engaged in fraudulent activity

How to Request a Refund

To request a refund under our 90-day guarantee, email [email protected] with "90-Day Guarantee Refund Request" in the subject line. Include your business name and account email. We will process your refund within 10 business days.

What Happens After Cancellation

Service Continuation

During the 30-day notice period, we will continue providing full service as outlined in your service agreement. This includes ongoing SEO work, Google Business Profile management, ad campaign management, reporting, and support.

Access and Ownership

Upon cancellation:

• Your Content: You retain full ownership of all content created specifically for your business (blog posts, ad copy, website content)
• Platform Access: You maintain ownership and control of your website, Google Business Profile, Google Ads account, and all other platforms
• Data Export: We will provide exports of any data, reports, or analytics you request within 30 days of cancellation
• Account Credentials: We will transfer or remove our access to your platforms as requested

Transition Assistance

We want your transition to be as smooth as possible. We offer the following transition assistance at no additional charge:

• Documentation of current SEO strategies and implementations
• Export of keyword research, rankings, and performance data
• Transfer of Google Business Profile management access
• Transfer of Google Ads account ownership (if applicable)
• One transition call to answer questions and provide guidance

Final Billing

Your final bill will cover the 30-day notice period. After your final payment, no further charges will be made to your payment method. We will send a final invoice and receipt for your records.

Pause Service (Alternative to Cancellation)

If you need to temporarily pause service due to seasonal business changes, financial constraints, or other reasons, we offer a service pause option as an alternative to full cancellation.

How Service Pause Works

• Duration: Pause service for 1-3 months
• Billing: No charges during pause period
• Reactivation: Resume service at any time with 7 days' notice
• Retention: Your account, data, and settings remain intact
• Limitations: Maximum of two pause periods per year

To request a service pause, email [email protected] with your desired pause start and end dates.

Downgrade to Lower Tier (Alternative to Cancellation)

If budget is a concern, consider downgrading to a lower service tier instead of canceling completely. This allows you to maintain some level of service at a reduced cost.

Downgrade Process

• Contact us to discuss which tier best fits your current needs and budget
• We'll adjust your service scope and billing accordingly
• Downgrade takes effect at your next billing cycle
• You can upgrade again at any time

Cancellation by Auto Shop Digital

While we strive to maintain long-term relationships with all clients, we reserve the right to cancel service in the following circumstances:

Immediate Termination

We may immediately terminate service without refund if:

• Payment is more than 30 days overdue after multiple collection attempts
• You violate our Terms of Service or engage in fraudulent activity
• Your business operations violate Google's policies or applicable laws
• You engage in abusive, threatening, or harassing behavior toward our team
• Providing service becomes illegal or impractical

Termination with Notice

We may terminate service with 30 days' notice if:

• You consistently fail to provide necessary access, information, or cooperation
• Your business model or practices change in ways that conflict with our values
• We discontinue the specific service tier or offering you're using

In cases of termination with notice, you will receive a prorated refund for any unused portion of your service period.

Frequently Asked Questions

Can I cancel immediately without the 30-day notice?

The 30-day notice period is required to ensure a smooth transition and proper offboarding. However, if you're within the 90-day guarantee period, you can request an immediate cancellation with a full refund.

Will I lose my Google rankings if I cancel?

SEO is an ongoing process. Rankings may decline over time without continued optimization and maintenance. We recommend having a transition plan in place before canceling to maintain your search visibility.

Can I get a refund if I cancel after 90 days?

No. After the 90-day guarantee period, all payments are non-refundable. You will be charged for the 30-day notice period, but no further charges will be made after that.

What happens to my Google Ads account?

If we manage your Google Ads account, we will transfer ownership back to you or remove our access as requested. Your campaigns, ad history, and account data remain yours.

Can I re-activate my account later?

Yes! If you cancel and later decide to return, we welcome you back. However, you will not be eligible for the 90-day guarantee as a returning client. Pricing and service tiers may have changed since your cancellation.

Do you offer prorated refunds for partial months?

No. Services are billed monthly in advance, and we do not offer prorated refunds for partial months (except in cases where we terminate service with notice).

Contact Us About Cancellation

Before you cancel, we'd love to hear from you. Many issues can be resolved through a conversation. If you're considering cancellation due to:

• Budget concerns: Ask about downgrading to a lower tier or pausing service
• Performance concerns: Schedule a strategy call to review and optimize your campaign
• Communication issues: Let us know how we can improve our service
• Changing needs: We may be able to adjust your service scope