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How Does a POS System Work and What Can it Do for Auto Service Businesses?

Nearly 80 percent of consumers value personalized service over everything else when shopping. That means having access to modern retail conveniences like cashless payment systems and digital copies of receipts. Auto shops across the country often operate by the mantra "If it ain't broke, don't fix it."

Point of sale (POS) software is a new way to get business, but it doesn't require a change in how you do business. Even if your staff is technological-challenged, a POS system is less complicated than any new car's on-board computer. Still unconvinced that a POS upgrade will make a difference?

Here are a few major (and minor) ways that it can improve your business.

Streamlined POS

What auto shops stand to gain the most from upgrading their point of sale system digitally is efficiency. Time is money in a busy auto shop. All that manual inputting of receipts and record-keeping means less time spent doing work.

A digital point of sale system also means automatic scheduling and collection of payments. A mechanic shop POS system can help workers keep track of who needs what done and when. It can eliminate the necessity of a secretary for busy shops.

POS can manage your inventory and fleet in real-time. Every service that is scheduled and performed gets updated in the system. This will help with cost assessment and reduce human error with parts orders and quantity.

Enhancing Customer Satisfaction

More than half of any given company's business will come from repeat customers. For auto shops, integrity and loyalty is everything. With a POS system, rewarding customer loyalty is effortless. You can enroll every paying customer into your loyalty program at the point of sale.

You can then choose how and when to reward customers based on sales models. For example, you can introduce offers to draw repeat customers back during your slow seasons or at the release of a new product or service.

Reliability and Compatibility

A digital point of sale solution opens your business up to all common payment methods. This includes chip ID cards, mobile payment, and NFC payment like ApplePay or Samsung Pay. These methods of payment are faster, more secure, and convenient for customers.

Customers get an improved buying experience, while shop owners benefit from automatic transactions and inventory management. Digital POS terminals are also reliable during times of blackouts or loss of internet connection. Rural auto shops should take advantage of these systems to help attract out-of-towners from big cities.

Automotive/Mechanic shop POS systems break stereotypes and help businesses reach a wider customer base. This comes at no compromise of the business' brand or integrity. Older customers will warm up to POS systems once they realize they can get rewarded for their loyalty.

Car POS System Takes Up Less Space

While it's often overlooked, switching from a standard cash register system cleans up counter space. You can opt for a compact POS terminal that acts like a simple smartphone app. You can also find POS stations that combine transactions, accounting, inventory, and communication software.

The end result is a more professional and compact system. Imagine transitioning from cash-only, paper-heavy filing systems to one single device. Stubborn business owners that associate computers with added complexity are missing out on an opportunity to simplify and automate the most tedious aspects of their business.

Reduce human error, missing documents, and tax misfilings by going digital. You can use that space where the filing cabinet was for pinball breaks.

Integrated E-Commerce

There are plenty of auto service businesses that could benefit from an online presence, but face the hurdle of transitioning. Older shop owners may know nothing about e-commerce, but they understand its reach. Whatever their reason for not investing in their online presence, a POS upgrade can get them there.

The POS transition gets small businesses through the door. From there, future investments in e-commerce will help capture customer interest. It all starts with a great platform and streamlined POS integration.

Numerous small businesses are at the point where innovation is holding back their progress. A POS framework is a major piece of that, introducing something that handles the shop's paperwork and client acquisition.

Taking Your Business to the Next Level

Retailers and producers can draw bits of knowledge about purchasers utilizing information from POS machines. This gives a multi-dimensional relationship between's timelines, buying behavior, stock, seasons, and numerous other parameters. POS information gives the full breakdown at every outlet, which is fundamental for understanding buyer conduct and patterns.

A customer's top concerns have always been poor transparency and lack of access to products in a retail location. Information from POS terminals advises how shoppers are reacting to demands for various products and how a retailer can oversee existing stock levels.

POS Data Analysis

It costs less to keep clients than it does to pull in new customers. While you have to keep up a budget for marketing on the web and in print, by concentrating on client support and referrals, you can build your overall revenue and improve ROI. As an auto service owner, a digital POS grows your ability to serve and reach buyers.

Customers will have a tendency to trust your business more, return to your business, and recommend it to others. The industry as a whole benefit from more shops using digital POS solutions. More transparency and more convenience help everyone get what they want.

Interested in making the move and opening your shop up to the world of e-commerce? At Auto Shop Digital, we have you covered. We know how intimidating it is to relinquish any level of control over your business.

We go beyond the storefront and take care of everything for you. All of this at an affordable price - it's the equivalent of a daily Starbucks run, guys.

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